Search works across all the DevRev apps to provide you with smooth navigation and access to issues, tickets, articles, customers, and more.
Using search queries and commands helps you filter and give you more accurate search results.
To initiate the search you can do Cmd + K on Mac or Ctrl + K on Windows or click Search on top of the left navbar.
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A search query consists of the following syntax:
1 [operator]* [field]* [term/phrase]*
The above query specifies the following:
Filtering
Full-text search terms/phrases
Filtering is denoted by the query's [operator]* [field]*, which represents a logical AND of all operators (if specified).
This is used to reduce the list of possible objects that can be returned in search results.
Full-text search terms/phrases are denoted by [term/phrase]* and are used to do full-text searches on object text fields.
Example: state: open, closed (field value)
Operators
Operators are used to filter the search results. The following table shows the syntax of each operator along with examples.
Syntax
Description
Examples
in:<body/title>
Aids in searching within the body of the ticket/issue/enhancement or title.
in: title crm in: title "crm exp" in: title crm exp in:body "bot issues"
type:<object type>
Enables users to filter by object type. Supported object types include: issue, enhancement, ticket, revu (for searching contacts), question_answer, conversation, article, devu (for searching dev contacts), account, feature, runnable.
<field_name>:<v> Here <v> is a CSV list of values where a match occurs if the array field contains an element having any of the values in the list.
tags: performance (string array) magic_dates_c: 1970-01-01,2006-01-02 (date array) Modified_date: 2024-01-02..2024-01-05 (fetches records that were modified between 2024-01-02 and 2024-01-05) created_date: 2023 (fetches records that were created in 2023)
