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In the DevOps era, developers are now working closer with operations using modern tools for observability and pager duty. However, they still lack a direct connection with end-users, including onboarding, in-app search, self-service, knowledge, crash capture, and feedback. By establishing this link, product development can become more customer-centric.

🔗 Platform

DevRev's platform seamlessly connects identities (user, developer, support engineer, PM) and parts (product, capabilities, features, APIs) by interweaving design and artificial intelligence. This results in intelligent routing, classification, and prioritization of all work, including conversations, tickets, issues, enhancements, and opportunities (glossary), maximizing productivity and minimizing customer churn.

This is OneCRM: Connected. Intelligent. Agile.

🎥 Video: DevRev OneCRM Overview

🛠️ Apps

DevRev’s platform integrates all departments with a customizable CRM, serverless workflow engine, and a bot-supported collaborative experience comprising two native apps: Support and Build.

Streamline customer support with product-centric customer support, featuring an in-app GPT bot, semantic search, clustering for noise reduction, product and user analytics, and real-time notifications for seamless collaboration between teams and end-users.

Revolutionize your product development with customer-centric software development powered by real-time pathways between GitHub transactions, backend issues, product enhancements, customer tickets, and user conversations. Our platform makes product teams more efficient and customer-centric and syncs seamlessly with Jira's legacy issues.

🧩 Snap-ins

Add-on modules for DevRev, called snap-ins, are available on the Marketplace. Snap-ins are one of three types. Integrations let you connect DevRev with existing systems such as Slack and Jira. Automations perform tasks within DevRev based on events, like responding to customer conversations and linking tickets and issues. Imports help you bring data from external sources to DevRev and keep them in sync.

While numerous snap-ins are available and more are in development, you can create your own using DevRev APIs.