Auto parts to conversation
The auto parts to conversation snap-in utilizes advanced natural language processing (NLP) to analyze customer conversations, automatically detecting specific parts mentioned for enhanced customer support insights. It includes automatic part assignment, eliminating manual intervention, channel compatibility across email, PLuG, and Slack, ensuring consistent functionality, and high accuracy through confident part assignment to minimize errors.
Installing the auto parts to conversation snap-in
- In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.
- In the DevRev marketplace, find Auto Parts to Conversation and click Install.
- In DevRev, confirm installation and click Deploy.