CSAT on ticket

CSAT on ticket offers a simplified approach to measure customer satisfaction level for the ticket resolved with the help of surveys which can be utilized to enhance the overall customer experience.

This snap-in displays a survey scale to the customers after their ticket gets resolved on how satisfied they're. The questions can be customized to align with their requirements.

Installing the CSAT on ticket snap-in

1. Install the CSAT on ticket from the DevRev marketplace.

2. Select the dev org to install the snap-in, confirm installation, and click Deploy snap-in.

   • Select the channel you want to send the survey on in Survey channel.

   • Write introductory text for the survey in Survey introductory text.

   • Customize your survey response scale which is shown to the customers to select from in Survey response scale.

   • Write a query for the customers after the survey is populate in Survey query.

   • Write a message for the customers after the survey response is submitted in Survey response message.

   • Specify the time for the survey to expire (in minutes) in Survey expires after.

3. Click Save > Next and deploy the snap-in.