DevRev PLuG empowers your customers and customer-facing teams with ready access to relevant information to enable more effective communication.
PLuG refers to the part of the DevRev platform that directly enables communication with and understanding of your users, including your customer success and support teams.
The PLuG widget is a chat box that your customers use to interact with you. Conversations started in the PLuG widget are found in the Support Inbox.
🎥 Video: Support with PLuG and Inbox
You can see an example of the PLuG widget on the Maple Software website.
To integrate PLuG into your environment, refer to the PLuG integration instructions.
To customize PLuG for your needs, refer to Customize.