Automatic customer reply
The automatic customer reply snap-in provides the following functionalities:
- Automatically reply on your behalf in the PLuG Widget.
- Send a custom button along with the automatic message.
- Collect the visitor's email address, if it does not exist in the system.
Depending on the requirement, these functionalities can be enabled or disabled.
Installing the automatic customer reply snap-in
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Install the automatic customer reply snap-in from the DevRev marketplace.
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Select the dev org to install the snap-in, confirm installation, and click Deploy snap-in.
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If you want to enable automatic customer response, turn on the Enable automated reply toggle.
- In the Automated reply field, enter the text you want to send as an automated reply.
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To define business hours, turn on the Set business hours toggle.
- In the Automated messages after business hours field, enter the text you want to send as an automated reply.
- Define Business start hours, Business end hours, UTC offset, and Business days in the respective fields.
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To send a button, turn on the Enable a custom button toggle.
- In the Text displayed on custom button field, enter the text to be displayed on the button. For example, Book a Demo, Meet with Us!, Let's Chat.
- In the Target URL for the custom button field, enter the website you'd like to redirect to, such as Calendly, Hubspot meetings, Microsoft Bookings, or another site.
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To collect unregistered email IDs, turn on the Enable email collector toggle.
- In the Placeholder text for email collector field, enter the text to display in the email collector.
- In the Email collector submit button text field, enter the text to display on the submit button.
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Click Save.
If your Turing is in Auto-response mode, don't enable auto-customer reply or you'll send two messages to your customer. By using this snap-in, you can still request email addresses for enriching customer data, as well as contacting customers via the right channel if they drift off your website.