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Customize

Branding, style, and layout

By the end of this section, you will be able to customize the look and feel of your PLuG widget to truly reflect your unique identity.

You can configure the look of your PLuG widget by going to your DevRev app and navigating to Settings > Support > PLuG Settings > Configuration, Styling and Layout Tabs.

Configuration

🎥 Video: Session Recording
AttributeDescription
Hide PLuG WidgetHide the PLuG Widget on specific URLs by clicking + Rule and adding the URLs you want to configure
Session RecordingEnable Session Recording to allow the PLuG Widget to automatically record your user's screen and attach it to their conversations. You can also enable data masking to ensure that no personal information about your users is recorded or displayed to your team.

Styling

AttributeDescription
Launcher LogoThe image that's visible as your widget icon. A 20-pixel square image is recommended.
AlignmentThe side of the screen you want to show your widget on (left or right).
SpacingThe horizontal distance from the aligned side (left or right) and the vertical distance from the bottom of the screen.
Brand LogoThe image visible to your users in the top-right corner when they open the widget. A 20-pixel square image is recommended.
AppearanceThe theme of the widget (light or dark).
Accent ColorThe color of the buttons on the widget.

Layout

AttributeDescription
TitleThe greeting message shown at the top of your widget.
SearchEnables users to search for articles through the widget.
Search bar titleThe text shown in the search bar.
Turing searchTuring AI answers search queries of the users.
Open articles in PLuGOpen your linked articles within the PLuG Widget.
Recent conversationsShow recent conversations card on PLuG Home.
Recent ticketsShow recent tickets card on PLuG Home
Add a CardCreate a Spotlight card to announce or highlight something to your users.

Here's how Turing search works in PLuG.

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Looking for more personalization and create a custom PLuG widget? Head over to our SDK Methods and Customization to build your PLuG from scratch, the way you want it.

Spotlight cards

Spotlight cards are top-level cards on the PLuG widget. You can use them for showcasing PR articles, product releases, blog posts, or any other marketing/product-related content that can educate your users about things happening in your company.

Here is how a spotlight card looks.

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Add a spotlight card

  1. In the DevRev app, go to Settings > Support > PLuG Settings > Layout through the settings icon on the top-left corner.
  2. Select Add a Card and enter a title, description, image, and redirect URL.
  3. Click Save and Publish in the top-right corner. The new card is visible in your PLuG widget.

Looking for more personalization and create a custom PLuG widget? Head over to our SDK Methods and Customization to build your PLuG from scratch, the way you want it.