PLuG

DevRev PLuG empowers your customers and customer-facing teams with ready access to relevant information to enable more effective communication.

PLuG refers to the part of the DevRev platform that directly enables communication with and understanding of your users, including your customer success and support teams.

The PLuG widget is an in-app engagement center that your customers use to interact with you. Conversations started in the PLuG widget are found in the Support Inbox as well as in Conversations. Mark a conversation as concluded by clicking on on top and click on End conversation so that the customer and the support team doesn't have to deal with clutter. You can see all your concluded conversations in PLuG widget as well.

🎥 Video: Support with PLuG and Inbox

You can see an example of the PLuG widget on the Maple Software website.

To integrate PLuG into your environment, refer to the PLuG integration instructions.

To customize PLuG for your needs, refer to Customize.

Refer to PLuG SDK documentation to integrate it with your iOS or Android applications.