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Work duration

Work duration offers the ability to track how much work issues and tickets took to complete, measured in time from creation to closure date.

The snap-in adds a new attribute to tickets and issues which automatically calculates the work duration for that item when it is closed (time elapsed from creation to closure). The duration can be shown in hours or days.

Installing the Work duration snap-in

  1. Install the Work duration from the DevRev marketplace.
  2. Select whether work duration time should be displayed in hours or days.
  3. Click Install snap-in.