Gmail for conversations

Integrate Gmail with DevRev

Streamline your email management by seamlessly integrating your organization's support email with the DevRev app, enabling you to efficiently manage and respond to customer inquiries, ensuring no message goes unanswered. Experience the convenience and simplicity of having all your emails in one place with DevRev's Gmail integration.

info

For more information, refer to the Gmail for conversations snap-in on the DevRev marketplace.

If your organization uses a custom domain or other mail providers, use Email integration snap-in.

Let’s set up the Gmail integration for you

Follow these 2 steps to get your own unified space for managing all end-user communication.

note

If you are using Google Groups to send emails then you should be a part of the group and have permission to send emails to the Google Group. In your Gmail account, go to Settings > Accounts and Import > Send mail as and add your group address. Note that this doesn't work with generic Google Groups which end with @googlegroups.com.

Make a new connection

Open the settings on your DevRev app and go to Integrations > Connections.

This page shows all your existing integrations. In the top-right corner, select + Connection.

1. Select Google and enter a name for your connection. Enable Make connection available to your dev org.
2. Click Continue with Google and add your organization’s Gmail account. If you are already logged in using a different Gmail account select Use another account and continue.

• If you are using Google Groups then use the same Gmail account which has permission to send emails for the group and is a member of the group and continue.

3. Grant DevRev additional access to your Google account. Refer to our privacy policy for more information.

   

Configure Gmail integration

1. Go to Settings > Snap-ins. Here you see all the existing snap-ins pertaining to different connections. In the top-right corner, click Explore Marketplace.

2. Scroll down the page to find the Gmail snap-in and click Install.

3. In Your support email address enter your organization’s email address. If the domain name is not registered in the app, you can add that name to the Domain allow list to create the conversation in a new state; otherwise, it’s created in a suspended state.

   You can also specify a signature (plain text or HTML) to append to outgoing emails from the support address.

   

   Example email HTML signature

   <table
     style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; border: solid; border-width: 1px; border-color: gray"
   > 
     <tr>
       <td style="padding-right: 20px">
         <img
           src="https://d36urhup7zbd7q.cloudfront.net/a/bb923e8f-0044-4646-a84e-3a8128d90971.png#logo"
           alt="DevRev"
           width="30"
         />
       </td>
       <td style="padding-right: 20px">DevRev</td>
       <td style="padding-right: 20px">
         <a href="https://devrev.ai">Support chat</a>
       </td>
       <td style="padding-right: 20px">
         <a href="mailto:support@devrev.ai">support@devrev.ai</a>
       </td>
     </tr>
   </table>

   Result

   

   When you have set the desired parameters, click Next.

4. In Google OAuth Connection select the connection that you created. You could create a connection here as well. Follow the steps mentioned above to do the same.

   

• If you are using Google Groups to send emails, add your support address as a member of the Google Group and continue.

5. A forwarding email address @hooks.devrev.ai is displayed. In your support Gmail account, add this as your forwarding address.

   

note

To create a conversation using the forwarding email address @hooks.devrev.ai in Inbox, the emails must be forwarded from your email provider.

6. Select Proceed when you are redirected to a new webpage. You are asked for a confirmation code sent to this forwarding address.

7. Almost there. On the DevRev app go to Support > Inbox. Find and open your verification message here.

   

8. Open the given link to confirm the request and click Confirm.

   

   You can also copy and paste the given confirmation code into Verify @hooks.devrev.ai in your Gmail account.

   

   This confirmation message is shown.

   

9. In your Gmail forwarding settings, select Forward a copy of incoming mail to get this confirmation message on the top.

   

   You can change the other forwarding Gmail settings according to your needs.

Your inbox after setting up Gmail integration

Any email sent to your organization’s support email address shows up in Support > Inbox.

Reply to the email never having to leave this conversation. Meanwhile, the DevRev AI bot sends an automated reply borrowing some time for response and asking for any additional information that may help in the customer’s inquiry.

This reply can be seen in the customer’s email inbox.

note

Email messages sent to your organization's support email from an address that is in the domain associated with the dev org (your organization) do not show up in the inbox.