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Gmail

Integrate Gmail with DevRev

Integrate your organization’s support email with the DevRev app to bring all your emails and PLuG conversations together. Manage all customer communication from a single inbox. Create tickets and communicate with your development team never having to leave this space.

For more information, refer to the Gmail snap-in description on the DevRev marketplace.

Let’s set up the Gmail integration for you

Follow these 2 steps to get your own unified space for managing all end-user communication.

Make a new connection

Open the settings on your DevRev app and go to Integrations > Connections.

This page shows all your existing integrations. In the top-right corner, select + Connection.

  1. Select Google and enter a name for your connection. Enable Make connection available to your DevOrg.

  2. Click Continue with Google and add your organization’s Gmail account. If you are already logged in using a different Gmail account select Use another account and continue.

  3. Give DevRev the additional access to your Google Account. Don’t worry you can trust us. If you have further questions, you can refer to our privacy policy.

    Google account access

Flow with us

  1. Go to Settings > Snap-ins. Here you see all the existing snap-ins pertaining to different connections. In the top-right corner, click Explore Marketplace.

  2. Scroll down the page to find the Gmail snap-in and click Install.

  3. In Organization’s support email address enter your organization’s email address. If the domain name is not registered in the app, you can add that name in the Domain allow list to create the conversation in a new state; otherwise, it’s created in a suspended state.

    You can also specify a signature (plain text or HTML) to append to outgoing emails from the support address.

    DevRev app email settings

    Example email HTML signature
    <table
    style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; border: solid; border-width: 1px; border-color: gray"
    >
    <tr>
    <td style="padding-right: 20px">
    <img
    src="https://d36urhup7zbd7q.cloudfront.net/a/bb923e8f-0044-4646-a84e-3a8128d90971.png#logo"
    alt="DevRev"
    width="30"
    />
    </td>
    <td style="padding-right: 20px">DevRev</td>
    <td style="padding-right: 20px">
    <a href="https://devrev.ai">Support chat</a>
    </td>
    <td style="padding-right: 20px">
    <a href="mailto:support@devrev.ai">support@devrev.ai</a>
    </td>
    </tr>
    </table>

    Result

    Example HTML signature

    When you have set the desired parameters, click Next.

  4. In Google OAuth Connection select the connection that you created. You could create a connection here as well. Follow the steps mentioned above to do the same.

    DevRev app email settings

  5. A forwarding email address @hooks.devrev.ai is displayed. In your support Gmail account, add this as your forwarding address.

    Gmail forwarding

  6. Select Proceed when you are redirected to a new webpage. You are asked for a confirmation code sent to this forwarding address.

  7. Almost there. On the DevRev app go to Support > Inbox. Find and open your verification message here.

    DevRev support inbox

  8. Open the given link to confirm the request and click Confirm.

    Gmail forwarding confirmation

    You can also copy and paste the given confirmation code into Verify ______@hooks.devrev.ai in your Gmail account.

    Gmail forwarding verification

    This confirmation message is shown.

    Gmail forwarding confirmation success

  9. In your Gmail forwarding settings, select Forward a copy of incoming mail to get this confirmation message on the top.

    Gmail forwarding settings

    You can change the other forwarding Gmail settings according to your needs.

Your inbox after setting up Gmail integration

Any email sent to your organization’s support email address shows up in Support > Inbox.

Reply to the email never having to leave this conversation. Meanwhile, the DevRev AI bot sends an automated reply borrowing some time for response and asking any additional information that may help in the customer’s inquiry.

DevRev inbox

This reply can be seen in the customer’s email inbox.

Gmail inbox

Note: Email messages sent to your organization's support alias from an address that is in the domain associated with the dev org do not show up in the inbox.